Support Policy

Support Policy

This page explains how customers can get help, what support can investigate, and what remains the customer's own responsibility.

1. Support channels

Customers should contact support@alphatradepilot.com for account, install, onboarding, and access issues. For the smoothest support path, ask the customer to stay signed in on the website and export a diagnostics bundle from the app when requested.

2. What support covers

• Installation and sign-in issues
• Onboarding and configuration questions
• Diagnostics review for runtime errors
• Subscription and device access issues

3. What customers should prepare before contacting support

• The website account username or email
• The customer app version and current install state
• A short summary of what happened and which step failed
• A diagnostics export if the issue involves the installed app

4. What support does not cover

• Trade recommendations or personal trading advice
• Guarantees about signal quality or trade profitability
• Customer broker disputes or third-party channel disputes

5. Operational expectations

Support can help recover access, explain workflow states, and investigate platform issues inside Alpha Trade Pilot. It does not take over the customer's broker relationship or make execution decisions on the customer's behalf.